Skill 3 · Establish Purpose<br>I think this can go back to the Organizational Behavior proposed at the beginning of this course, which establishes common organizational goals and behaviors, so that the team has consistent goals and a direction for joint efforts.<br>The author provides an example of Jiao Sheng's motto engraved at the headquarters in the book, which clearly states that the company's business philosophy is to be responsible for doctors, nurses, patients, mothers, fathers, and all those who use products and services. On a certain day in 1975, James Burke, who was then the CEO, began a closed door meeting with senior executives to try to find out whether the creed set by the founder still had a profound impact on the company at this time point in 1975. After intense debates among senior executives, arguing about the importance of business interests and company beliefs, everyone finally reached a consensus in the founder's original beliefs. This matter also brought Jiaosheng through a difficult time in a business crisis many years later. Jiaosheng's powerful painkillers were mixed with cyanide, and news has reported six deaths in Chicago as a result. Due to its previous belief in the founder's creed, Burke ordered the recycling of pain relieving capsules that had already been put on shelves in the United States for about $100 million. Jiaosheng also collaborated with the public sector and made efforts to improve packaging safety after the incident. Through the design and manufacturing of tamper resistant packaging, the company will also replace and discard system updates, as all members of the company have a strong belief in its founding principles. Through these actions, the strong pain relieving capsule, which had previously had zero market share, was saved, and even exceeded the market share before the incident occurred.<br>In this story, the goals set by the company are more like a fundamental code of conduct than goals. However, whether it is goals or code of conduct, the goals set by an efficient team are to provide everyone with a basis for judgment and action. From this, we can also learn: 1. Set goals and prioritize them; 2. tirelessly let employees know the company's goals; 3. use simple and clear language; Furthermore, it helps everyone in the team to have a clear understanding of the team's beliefs.
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