In addition, as far as consumers are concerned, as external stakeholders of the enterprise, their behavior can also affect decisions within the enterprise. The business model of a company can affect whether customers are willing to purchase products (Shahur, 2005). If a new manager changes the company's original values and vision, making loyal customers unwilling to accept new ideas, the company will lose customers due to incorrect decisions. That is to say, the impact of wrong decisions on the organization is a reduction in profits for the enterprise. For example, before the acquisition, the company continued to invest in sustainable development and corporate social responsibility. However, after the company was acquired, the new manager stopped focusing on sustainable development, corporate social responsibility, and wastewater discharge. This reason will result in the company losing not only loyal customers, but also potential customers. Therefore, consumers play an important role among the stakeholders of the enterprise.
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