Say past each months to input four a people, and one week of time to implementation monthly fixed of sleeping (sleeping) customer wake activities, and wake rate is 0.1%; if you can is clear of defined target is to solution human waste and effectiveness not Zhang of problem, that now has a solution programme, can let you only with a people, and half of time on can completed also of work, and wake rate can upgrade to 1%, then you again assessment wake rate from 0.1% upgrade to 1% Hou, Contribution to revenue and customer operations, you can easily determine the effectiveness and value of the programme.
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