首先我會了解事情經過，再來判定該如何解決那如果遇到我無法解決的事，我會

首先我會了解事情經過，再來判定該如何解決那如果遇到我無法解決的事，我會先安撫顧客 並且請我的主管出面

結果 (英文) 1:

First, I will understand what has happened, again determine how to fix
it if I can not meet to resolve the matter, I will first appease customers and ask my supervisor to come forward

結果 (英文) 2:

First I'll understand what's going on and decide how to fix it.
Then if I come across something I can't fix, I'll calm the customer and ask my supervisor to come forward.

結果 (英文) 3:

First of all, I'll know what happened, and then I'll decide how to solve it
If there's something I can't solve, I'll appease the customer and ask my supervisor to come forward