研究訪談的結果，整理出使用者潛在的需求：(1)調整人性化的應答方式；(

研究訪談的結果，整理出使用者潛在的需求：(1)調整人性化的應答方式；(2)增加多項問題與解答選單；(3)改善畫面直觀的設計；(4)增加其他支援的通訊平台；(5)提供緊急案件服務。

結果 (英文) 1:

The results of research interviews, sorting out potential user needs: (1) adjusting the humane response mode; (2) increase the number of Questions and Answers menu; (3) to improve the image intuitive design; (4) increase in other support of communication platform; (5) the provision of emergency services cases.

結果 (英文) 2:

Study the results of the interview to organize the potential needs of users: (1) adjust the user-friendly response mode;

結果 (英文) 3:

Based on the results of the interview, the potential needs of users are sorted out: (1) adjust the humanized response mode; (2) add multiple questions and answer menus; (3) improve the visual design of the screen; (4) add other communication platforms to support; (5) provide emergency case services.