期望確認理論主要之概念為消費者購買前或使用前的期望與實際使用的知覺績效

期望確認理論主要之概念為消費者購買前或使用前的期望與實際使用的知覺績效進行比較，當知覺績效高於期望時，即產生確認的感受，反之，則產生負向不確認。若確認愈高則使用者的滿意就愈高，進而購買意願就愈高。Ayanso et al. (2015)以期望確認觀點了解醫師對電子病歷的繼續意圖中發現確認會影響滿意，但滿意卻不會影響意圖。在虛擬學習環境的使用，Pereira et al. (2015)分解期望確認理論中的確認為可用性(usability)、品質和價值確認，發現只有價值確認會影響使用者的滿意，進而影響持續使用意圖。在奈洛比，Okenyi et al. (2019)針對兩所私立大學(CUEA and USIU)學生在學習企業資源系統中財務模組的滿意得到此模組能夠滿足使用者的期望。Wang et al. (2019) 發現實際使用微信健康產品比期望高會影響消費中購買的意願。印度社交網站中的連續性Rajput and Verma (2019) 修正期望確認理論，多加了習慣為干擾變數在心流和知覺價值對持續使用意圖的影響。Huang (2019)檢查學生對桌上型電腦繼續使用發現確認會影響他們滿意，進而滿意影響持續使用意圖。Zhang and Cai (2019)成功使用預期確認模型應用騰訊視頻收費服務再購意圖的研究，但移動地圖服務的基本功能是免費的，此研究不適合本研究。由以上研究的缺點本研究試圖加入期望確定理論應用在移動地圖服務的議題上建構全新和完整的科技移動地圖服務模型。

結果 (英文) 1:

We expect to identify key concepts of the theory of expectation before the consumer before the purchase or use of actual and perceived performance used to compare performance when the perception is higher than expected, which produce feelings of acknowledgment, on the contrary, the negative not confirm. If confirmed, the higher the higher the user's satisfaction, then the higher the willingness to buy. Expected to confirm the opinions Learn physicians found to confirm the continued intent to affect satisfaction in electronic medical records, but it does not affect satisfaction intent Ayanso et al. (2015). In the use of virtual learning environments, Pereira et al. (2015) decomposition expected to confirm the theory do think availability (usability), quality and value confirmation, found that only confirmed value will affect the user's satisfaction, thereby affecting the continued use of intent. . (2019) to get this module for two private universities (CUEA and USIU) students in the learning enterprise resource module of the system of financial satisfaction in Nairobi, Okenyi et al to meet user expectations. Wang et al. (2019) found that the actual use of micro-channel high health products than expected consumption will affect the willingness to buy. Indian social networking site in the continuity of the Rajput and Verma (2019) revised expectations confirm the theory, to pay more a habit for the disturbance variables affect the flow of mind and perceived value of continued use intentions. Huang (2019) to check the students continue to use the desktop to confirm the discovery will affect their satisfaction, thereby affecting ongoing satisfaction intended use. Zhang and Cai (2019) is expected to confirm the successful use of the model application Tencent research intent video repurchase fee-based services, but the basic functions of mobile map service is free, this study is not suitable for the study. The disadvantage of the above research, this study sought to determine the added expectations theory on the issue of construction of a new mobile map services and complete technology mobile map service model.

結果 (英文) 2:

The main concept of the expectation confirmation theory is that the consumer's pre-purchase or pre-use expectations are compared with the perceived performance actually used, and when the perceived performance is higher than expected, the feeling of confirmation is generated, and vice versa, negative non-confirmation occurs. The higher the confirmation, the higher the user's satisfaction, and the higher the willingness to buy. Ayanso et al. (2015) with a desired confirmation to understand the physician's continued intent to electronic medical records to find that confirmation will affect satisfaction, but satisfaction does not affect intent. In the use of virtual learning environments, Pereira et al. (2015) breaks down the recognition in the expectation recognition theory as availability, quality and value recognition, and finds that only value recognition affects the user's satisfaction and, in turn, the intent to continue use. In Nairobi, Okenyi et al. (2019) was able to meet user expectations for the satisfaction of two private university (CUEA and USIU) students studying the enterprise resource system finance module. Wang et al. (2019) found that the actual use of WeChat Health products than expected affects the willingness to buy in consumption. Continuity Rajput and Verma (2019) in Indian social networking sites revises the expectation confirmation theory, adding the customary influence of interference variables on the intention of continuous use in the flow of the mind and perception. Huang (2019) checks that students' continued use of desktop computers finds confirmation that confirmation affects their satisfaction, and thus the continued use of intent. Zhang and Cai (2019) successfully used the expected confirmation model application Tencent video charging service re-purchase intention of the study, but the basic function of mobile map service is free, this study is not suitable for this study. The shortcomings of the above research This study attempts to add expectations to determine the theoretical application of the topic of mobile map service to construct a new and complete model of science and technology mobile map service.

結果 (英文) 3:

The main concept of Expectation Confirmation Theory is to compare the expectation of consumers before purchase or use with the perceived performance of actual use. When the perceived performance is higher than the expectation, it will produce the feeling of confirmation, otherwise, it will produce negative unconfirmed. If the confirmation is higher, the satisfaction of users will be higher, and then the purchase intention will be higher. Ayanso et al (2015) from the perspective of Expectation Confirmation, it was found that confirmation would affect satisfaction, but satisfaction would not affect intention. In the use of virtual learning environment, Pereira et al (2015) decompose the recognition in expectation recognition theory into usability, quality and value recognition. It is found that only value recognition will affect the satisfaction of users, and then affect the intention of continuous use. In Nairobi, okenyi et al (2019) according to the satisfaction of students of two private universities (cuea and usuu) in learning the financial module of enterprise resource system, this module can meet the expectations of users (2019) found that the actual use of wechat health products higher than expected will affect the willingness to buy in consumption. Rajput and Verma (2019) revised the theory of Expectation Confirmation in social networking sites in India, adding the influence of habit as interference variable in flow and perceived value on the intention to use continuously (2019) check whether students' continuous use of desktops will affect their satisfaction, and thus affect their intention of continuous use (2019) research on the repurchase intention of Tencent's video charging service successfully using the expected confirmation model, but the basic function of mobile map service is free, which is not suitable for this study. Based on the shortcomings of the above research, this study attempts to add the expected confirmation theory to the topic of mobile map service to build a new and complete technology mobile map service model.