1)若非已通報案件，請依「客戶意見、抱怨與申訴作業處理準則」辦理，並告

1)若非已通報案件，請依「客戶意見、抱怨與申訴作業處理準則」辦理，並告知客戶，本行將安排人員處理。2)若為處理中的案件，請提供Facebook上的相關評論予該處理之權責單位參考。3)若為已結案的案件，請提供Facebook上的相關評論並與原權責單位負責人員確認是否需進一步處理。

結果 (英文) 1:

1) if not already reported cases, please follow the "customer feedback, complaints and appeals job processing guidelines" apply and inform the customer, the Bank will arrange staff. <br fgid="12922">2) If it is the case in the process, provide relevant comments on Facebook to the responsible authority in the process of reference. <br fgid="12915">3) If it is the case has been closed, please provide relevant comments on Facebook and confirmed with the original by the responsible authority in charge of personnel if needed for further processing.

結果 (英文) 2:

1) If the case has not been notified, please follow the "Customer Opinions, Complaints and Complaints Operating Guidelines" and inform the customer that the Bank will arrange for personnel to handle it.
2) For a case in case to be handled, please provide the relevant comments on Facebook for reference by the responsible unit for the processing.
3) For closed cases, please provide relevant comments on Facebook and confirm with the responsible person of the original responsible unit whether further processing is required.

結果 (英文) 3:

1) If the case has not been reported, please handle it in accordance with the "guidelines for handling customer opinions, complaints and appeals", and inform the customer that the bank will arrange personnel to handle it.
2) If it is a case under processing, please provide relevant comments on Facebook to the authority and responsible unit for reference.
3) If it is a closed case, please provide relevant comments on Facebook and confirm with the person in charge of the original authority whether further processing is needed.