1.5透過客服中心回覆客戶的貼文/私訊，依下列步驟辦理:(1)依據客戶

1.5透過客服中心回覆客戶的貼文/私訊，依下列步驟辦理:(1)依據客戶貼文/私訊內容，直接回覆相關資訊(2)依據客戶貼文/私訊內容，安排人員回電說明或是轉介至相關產品之處理窗口(3)若需進一步釐清相關資訊，可請客戶以私訊方式提供聯絡電話，並安排人員回電1.6依據客戶的貼文/私訊內容，評估後續是否監測該留言、呈報相關單位或採取其他行動

結果 (英文) 1:

1.5 respond to customers through call center posts / private information, according to the following steps apply: <br fgid="22161">(1) according to customer posts / private news content directly respond with information <br fgid="22154">(2) according to customer posts / private news content, arrange to call back description or referrals to related products processing window <br fgid="22147">(3) For further clarify the relevant information, you can ask the customer to provide private information contact telephone manner, and arrange to call back <br fgid="22140">1.6 based on customer postings / private news content, follow-up assessment whether the message monitoring, reporting or other action related units

結果 (英文) 2:

1.5 Reply to customer's post/private message through the customer service center, according to the following steps:<br fgid="22190">(1) Directly reply to the relevant information according to the content of the customer's post/private message<br fgid="22183">(2) According to the content of customer posting/private message, arrange for personnel to call back instructions or refer them to the processing window of the relevant products<br fgid="22176">(3) If you need to further clarify the relevant information, you can ask the customer to provide a contact telephone number by private message and arrange for the person to call back<br fgid="22169">1.6 Evaluate whether to monitor the message, report to the relevant unit or take other action according to the customer's post/private message content

結果 (英文) 3:

1.5 reply to the customer's post / private message through the customer service center according to the following steps:
(1) Reply to relevant information directly according to the content of customer post / private message
（2） Arrange personnel to call back instructions or refer to the processing window of relevant products according to the content of customer post / private message
(3) If you need to further clarify the relevant information, you can ask the customer to provide the contact number by private message and arrange the staff to call back
1.6 according to the content of the customer's post / private message, evaluate whether to monitor the message, report it to relevant units or take other actions in the future