Click & Collect (buying online and picking up in store) is very popular, both with customers and retailers. People with complex working hours like the convenience of picking up products in store at their pace. Retailers like it because it’s good for business: according a to UPS’s research Pulse of the online shopper, 45% of customers who click and collect end up buying extra products while picking up their order in store. In-store returns are also popular with customers and retailers alike. The UPS research reveals that 3 out of 5 shoppers would rather return in-store than have to send an item back via mail or courier. At the same time, 70% of shoppers returning products in a physical location end up purchasing something else – making in-store returns a win-win for retailers.
正在翻譯中..