四點的量表親切1.當我進店時，西堤員工會熱情歡迎我2.西堤員工服務過程

四點的量表親切1.當我進店時，西堤員工會熱情歡迎我2.西堤員工服務過程中會面帶微笑3.西堤員工會在盤子上寫上祝福語(Happy Birthday) 4西堤員工會在餐點遞送時告知警語(小心燙) 自在1.服務人員不會上下打量我2.服務人員與我有保持適當的距離3.服務人員不會在服務過程中催促顧客或給予時間壓力專業1. 服務人員向我詳細說明店內環境2. 服務人員向我詳細介紹菜單3. 服務人員能夠正確出餐4. 服務人員能夠相互合作，減少等待時間真誠1.我的每個意見都是被重視的2.當我有失誤行為發生時，不會被怪罪3.服務人員在忙碌時能夠耐心地傾聽我的問題4.服務人員表現出責任心，全心全意為我服務主動1.我總能迅速得到所需的服務2.服務人員向我推薦今日特餐3.服務人員能觀察到我的需求尊重1.服務人員會說請/謝謝/對不起2.服務人員會依照來店順序服務我3.西堤員工不會限制顧客用餐時間4.西堤員工針對特殊客群(殘疾人士)給予適當的服務

結果 (英文) 1:

Four-point scale: Kindness 1. When I enter the store, Xidi employees will warmly welcome me 2. Xidi employees will smile during the service 3. Xidi employees will write blessings (Happy Birthday) on the plate 4 Xidi employees Warnings (beware of scalding) will be given when the meal is delivered. 1. The service staff will not look me up and down. 2. The service staff will keep an appropriate distance from me. 3. The service staff will not rush the customers or put time pressure on them during the service process. Professional 1. The service staff explained the store environment to me in detail 2. The service staff introduced the menu to me in detail 3. The service staff can serve the meal correctly 4. The service staff can cooperate with each other and reduce the waiting time Sincerely 1. Every opinion I have is Being valued 2. When I make mistakes, I will not be blamed 3. The service staff can patiently listen to my problems when they are busy 4. The service staff shows a sense of responsibility and serves me wholeheartedly and proactively 1. I can always Get the service you need quickly 2. The service staff recommends today’s special meal to me 3. The service staff can observe my needs and respect me 1. The service staff will say please/thank you/sorry 2. The service staff will serve me in the order in which I came to the store 3 .Xidi employees will not restrict customers’ dining time 4.Xidi employees provide appropriate services for special customer groups (disabled people)

結果 (英文) 2:

Four point scale
kind
When I enter the store, Xidi employees warmly welcome me
2. Smile during the service process for Xidi employees
3. Xidi employees will write Happy Birthday on their plates
4. Xidi employees will inform the police when delivering meals (be careful of scalding)
comfortable
1. The service staff won't look at me up and down
2. The service personnel maintain an appropriate distance from me
3. Service personnel will not urge customers or impose time pressure during the service process
major
1. The service personnel provided me with a detailed explanation of the store environment
2. The service staff introduced the menu to me in detail
3. Service personnel are able to serve correctly
4. Service personnel can cooperate with each other to reduce waiting time
sincere
1. Every opinion I have is valued
2. When I make mistakes, I will not be blamed
3. The service staff can patiently listen to my questions when they are busy
4. The service personnel demonstrate a sense of responsibility and serve me wholeheartedly
active
1. I can always get the required service quickly
2. The service staff recommended today's special meal to me
3. Service personnel can observe my needs
respect
1. The service staff will say 'please/thank you/sorry'
2. The service personnel will serve me in the order of arrival at the store
3. Xidi employees will not limit customers' dining time
4. Xidi employees provide appropriate services for special customer groups (disabled individuals)

結果 (英文) 3:

Four-point scale
kind
When I enter the store, Xidi staff will warmly welcome me.
2. Xidi employees meet with a smile during the service.
3. Xidi employees will write Happy Birthday on the plate.
4 Xidi staff will inform the warning when the meal is delivered (be careful)
free
1. The service staff will not look me up and down.
2. The service staff kept a proper distance from me.
3. The service personnel will not urge customers or give time pressure during the service.
major
1. The service staff explained the store environment to me in detail.
The service staff introduced the menu to me in detail.
3. The service staff can serve meals correctly.
4. Service personnel can cooperate with each other to reduce waiting time.

sincere
Every opinion of mine is taken seriously.
I won't be blamed when I make mistakes.
The service staff can listen to my questions patiently when they are busy.
The service staff showed a sense of responsibility and served me wholeheartedly.
initiative
I can always get the service I need quickly.
The service staff recommended today's special to me.
3. The service staff can observe my needs.
respect
1. The service staff will say please/thank you/sorry.
2. The service staff will serve me in the order of coming to the store.
3. Xidi employees will not limit customers' meal time.
4. Xidi employees provide appropriate services for special customers (disabled people).