The following are the contents of support services:- Maintain the integrated system for stable operation. -> It is absolutely necessary for a stable system integration- User support: Guiding and explaining users' questions during data entry;- Technical consulting was related to E-invoice software and ELC's invoice issuance software.- Remote error handling support service (by phone, teamviewer, skype, email) Maintenance time: - Upon receiving the notice from the ELC, the TSD party will contact again to confirm the maintenance content, then conduct inspection and instructions or troubleshooting;- Contact to confirm maintenance content is done within 12 working hours at the latest- Maintenance work will be done via remote connection software, phone, email.The cost incurred by working day is: 5,000,000 VND/ day/ 1 personI hope you will consider the annual Maintenance plan.
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